Common questions.

What data do you need to get started?

Three exports from your existing system: AR aging report, order history by account, and current inventory by SKU. CSV or Excel — no IT project required. We read what your ERP already produces.

How long does setup take?

For brands on Odoo, connection is direct — no file mapping required. For all other ERPs, the one-time field mapping takes under an hour. The engines run your first analysis within 48 hours of receiving your data.

How long until we see results?

Dispute letters for open chargeback windows are drafted in the first session. Full pattern analysis across your account book — churn signals, dead stock flags, size curve corrections — is ready within 48 to 72 hours of receiving your data.

Do we need an IT team to implement this?

No. Setup requires three data exports and a one-hour mapping call. Odoo connects directly. Every other supported ERP works through standard report exports — the same files your operations team already produces.

What ERPs do you support?

Odoo has a native direct integration. NetSuite, SAP, QuickBooks, Shopify B2B, custom ERP builds, and any system that can export CSV or Excel all work on day one. Enterprise clients on NetSuite or SAP can request a direct live-sync integration.

What size brand is PNSIQ built for?

Wholesale apparel brands doing $20M to $500M in annual revenue. Below $20M the pattern library is too thin to produce reliable signals. Above $500M the implementation scope typically requires a custom Enterprise engagement.

What exactly is PNSIQ?

PNSIQ is a decision-intelligence platform for wholesale apparel brands. It reads your order history, inventory, and AR data, then surfaces every recoverable dollar in your business with a specific drafted action attached — dispute letter, retention email, markdown proposal, or PO correction. You review and approve. Nothing is sent or executed without your sign-off.

Does it replace our ERP or order management system?

No. It sits on top of what you already use. Your team keeps working in the same systems. PNSIQ reads the data those systems produce and layers intelligence on top — surfacing the patterns and actions those systems never show you.

How is this different from a BI tool or dashboard?

A dashboard shows you what happened. PNSIQ produces what to do about it — a specific drafted action addressed to the specific person, before the specific deadline. Every number on every screen has a drafted action waiting for your sign-off. Trend with no action attached is not a finished output.

How is this different from a B2B wholesale platform like Faire or NuOrder?

B2B platforms manage the transaction — buyers browse, order, brands process. PNSIQ operates after the transaction, on the data those orders create. It detects what went wrong, what is at risk, and what needs to happen before the recovery window closes. They handle the order. We handle the money leaking after.

What are the six pattern engines?

Churn Radar detects accounts drifting toward silence and drafts a retention email before the window closes. Chargeback Engine identifies every open dispute window and drafts the dispute letter formatted for that retailer's portal. Style Momentum builds rep appointment briefs showing which rising styles each account has not bought yet. Dead Stock flags aging inventory and drafts the markdown or outlet proposal. Size Curve identifies where size ratios are about to repeat last season's margin loss and outputs the corrected PO. PO Timing Risk flags purchase orders at risk of missing the retailer's OTB window before the goods ship.

Are all six engines included in every tier?

Yes. Every tier gets every recovery engine. The tiers are differentiated by the sales motion layer — the Rep Dashboard, Buyer Portal, and Style Momentum are Growth and above. The recovery engines themselves are in every tier because the recovery ROI is what pays for the platform before anything else.

What is the CEO Terminal?

A live command feed for the CEO: what is at risk today, what has been recovered, what needs a decision. Escalation ladder with directives ranked by urgency, rep performance by territory, field signal intelligence from the account book, and a full pipeline brief. Every brand in every tier gets the CEO Terminal — the CEO is one of the two buyers of this platform and needs their view from day one.

What is the CFO Recovery Dashboard?

Three recovery vectors in one view: chargeback exposure with every open case and dispute window, attrition exposure with every at-risk account and expected revenue impact, and dead stock value with expected recovery from the clearance and marketplace engines. Also includes the CFO Dossier — a board-ready brief and 13-week cash projection generated from the recovery ledger. In every tier, because the CFO is the other buyer and the recovery math needs to be in front of them before any commercial conversation.

How does the system know which chargebacks are disputable?

Each chargeback is scored on recovery probability using the deduction type, retailer history, evidence available in your shipping records, and days remaining in the dispute window. The dispute letter is drafted and waiting. Your AR team reviews, approves, and submits — or passes if they disagree with the assessment.

What if a chargeback dispute is rejected?

We track rejection patterns by retailer and refine the dispute strategy. Not every window is recoverable — some deductions are legitimate and some windows have already closed. The ones that are recoverable get filed with the right documentation the first time, which materially improves approval rates across subsequent disputes.

What if the dispute window has already closed?

Closed windows cannot be reopened. This is exactly why speed matters — dispute windows range from 30 days to 6 months depending on the retailer. PNSIQ flags open windows before they close. If a window has already expired when we ingest your data, that deduction is flagged as a permanent loss and factored into your recovery baseline.

How big is the chargeback problem in wholesale apparel?

Retailers deduct 2 to 10 percent of supplier revenue through chargeback programs. Between 5 and 15 percent of all wholesale invoices are affected, representing 4 to 10 percent of open AR at any point. The majority of disputable chargebacks go uncontested not because they are indefensible, but because the 30 to 60 day window closes before anyone acts.

Does the buyer portal replace our sales reps?

No. The buyer portal is the rep's tool inside the account. It builds the draft order before the appointment so the rep walks in with a recommendation — not a blank linesheet. The buyer shifts from picking to approving. Order size rises 15 to 30 percent because the fear of making the wrong call is removed. Reps cover more accounts, not fewer.

What does the rep see before an appointment?

A pre-appointment brief for each account: which styles are rising in that account's channel, which styles the account has not bought that comparable buyers are ordering, current risk signals including days silent and YTD trend, and a conversation opener ready to use. The rep walks in knowing what state the account is in and what to lead with.

What are account governing conditions?

Every account in the system is classified into one of five states: Peak window — buyer active, strong sell-through, this is the moment to present. Recovery window — tough season, lead with confidence before volume. Autonomic stress — metrics declining, 30 to 60 days before silence, the rep who goes in now changes the outcome. Partial clearance — ordered but not reordered, still clearing last season. Full depletion — 90 or more days silent, one action, now. The governing condition tells the rep what state the buyer is in before the call starts.

What does the rep's action queue show?

Every account that needs attention today, ranked by urgency. Credit-hold accounts and critically at-risk accounts appear at the top. Each item shows days since last order, YTD change, the primary risk signal, and whether a retention email draft is ready to send. The queue tells the rep exactly what to handle first.

Can reps generate retention emails from the platform?

Yes. From any account in the action queue, the rep generates a draft. The system writes a retention email specific to that account — opens with the most concrete signal, makes one clear ask, ends ready to send. The rep reviews and sends. Nothing is sent automatically.

What is MarketplaceIQ?

The wholesale liquidation network that matches aged stock to a qualified buyer in an average of 11 days. No brokers, no blind auctions, no open listing. Every lot is matched on category, brand-fit, and recovery ceiling across five buyer types: off-price, flash sale, outlet, international, and liquidator. You see the proposed buyer, the deal terms, and a full recovery breakdown before committing. Average recovery is 119 percent above the standard markdown path.

What does the deal breakdown show me before I commit?

You see the proposed buyer company, buyer type, units proposed, price per unit, gross deal value, PNSIQ fee, and your exact net. The buyer's side of the fee is shown separately — your net is not reduced by what the buyer pays. You also see the close timeline and a one-sentence rationale explaining why that buyer was matched to that specific lot.

How does PNSIQ make money on the marketplace?

A dual-sided transaction fee. The selling brand pays 4 percent of the deal value — you are converting dead stock to cash, the recovery above markdown more than covers the fee. The buying buyer pays 2 percent of deal value — the lower fee incentivizes buyer network participation and growth. Both fees are shown in the deal breakdown before either party commits.

What if I do not like the buyer match?

You pass. The lot returns to the queue for the next matching cycle. You never commit to a deal you have not approved. The engine will surface a different buyer or channel when the next match is identified.

Can other brands see my aged inventory listings?

No. Listings are never public. Buyers in the network see only what they are matched to — not a browsable catalogue of all brand inventory. The brand's name and style information are disclosed to the matched buyer only after the brand approves the match.

How quickly do deals close?

Average 11 days from match acceptance to signed deal. Close time varies by buyer type — off-price closes fastest, international takes longer. The deal breakdown shows you the expected timeline for each match before you accept.

What is LicensingIQ?

A compliance monitoring engine that checks every shipment line against your license agreement and flags category violations, channel breaches, and royalty gaps before the rights holder finds them. The 30-day cure window is a countdown, not a negotiation. When a breach is identified, LicensingIQ drafts both the account notice and the rights holder letter the same day the flag opens.

Why does this need to be separate from the base platform?

Not every brand carries licensed product. For brands that do, the exposure is significant enough to warrant its own engine — rights holders hire auditors on contingency with a direct financial incentive to find violations. LicensingIQ is the first system built specifically for the licensee's side of that table.

What violations does it catch?

Category violations — shipping licensed product into categories not covered by the agreement. Channel breaches — selling through unapproved channels including outlet, wholesale, or online when the license restricts distribution. Royalty gaps — underpaying on minimum guarantees or misclassifying approved wholesale. Every order line is checked against your agreement the day it ships.

What documents does it draft when a violation is found?

Two documents: an account notice for the retail account in breach, identifying the violation, the clause, and the required cure action; and a rights holder letter for the licensor demonstrating awareness of the breach, cure intent, and timeline commitment. Both are drafted the day the flag opens.

What is the termination cascade?

A model of what a license termination event would cost — blocked pipeline units and revenue, violation exposure, and total financial impact. This gives you the full picture of what is at stake before deciding how to respond to a flagged breach.

How significant is underpayment in the industry?

An Invotex Group study of 20 years of licensing audits found 89 percent of licensees audited had underpaid royalties, with more than 40 percent of cases exceeding 25 percent underpayment. The problem is not bad intent — it is that no system was built to track this in real time on the licensee's side.

How is pricing structured?

A setup fee based on your revenue band, then 10 percent of confirmed recoveries. No monthly subscription. Free 30-day pilot before any commitment. The setup fee varies by brand size — discussed at the demo. After the pilot, you pay only on what the system actually recovered.

What are the tiers?

Recover is the entry point — all six recovery engines, CEO Terminal, CFO Recovery Dashboard, Market Digest, QBR, and CFO Dossier. Growth adds the Rep Dashboard, Style Momentum, and Buyer Portal. Intelligence is the same features as Growth, positioned as a pricing step-up. Enterprise adds Multi-Brand Portfolio, role-based access, direct ERP live-sync, and custom SLA.

Are all recovery engines in every tier?

Yes. Chargeback Engine, Churn Radar, Dead Stock, ClearanceIQ, MarketplaceIQ, Size Curve, and PO Timing Risk are all in the Recover tier. The CEO Terminal and CFO Recovery Dashboard are in every tier. The sales-motion tools — Rep Dashboard, Style Momentum, Buyer Portal — require Growth or above.

What is the minimum contract term?

Discussed at the demo. Terms vary by tier and brand size. The pilot period is always 30 days free — you have data before any commitment is required.

What is included in the 30-day pilot?

Full platform access. The engines run on your actual data. Every output — dispute letters, retention emails, markdown proposals — is available to review and act on. You see exactly what the system produces before deciding to commit.

Do MarketplaceIQ and ClearanceIQ have separate fees?

MarketplaceIQ charges a transaction fee on each deal: 4 percent to the selling brand, 2 percent to the buying buyer. Both are shown in the deal breakdown before either party commits. The ClearanceIQ success fee is a percentage of recovery above the standard markdown — you never pay more than you recover above markdown. Both are in addition to the base platform fee.

Is our data secure?

All data is encrypted in transit and at rest. Each brand's data is fully isolated — your account book is not accessible to other brands on the platform. We do not sell, share, or use client data with any third party.

Can other brands on the platform see our data?

No. Brand-level isolation is enforced at the infrastructure level. The cross-brand pattern library uses aggregated, anonymized signals — no brand ever has access to another brand's accounts, orders, or financials.

Who owns the data we upload?

You do. PNSIQ does not claim ownership of your data. Your data is used to run your engines. It is not shared, sold, or used to train any external model.

What happens to our data if we leave?

Your data is deleted from our systems within 30 days of contract end. We do not retain client data for any purpose after the relationship ends. This is confirmed in writing in every contract.